Let me just say this to Mena Trott and all the other folks in any kind of leadership at TypePad: I'm very, very disappointed in your company's performance in helping me get to the bottom of a feed problem for TheShoppingPodcast. If your company's tracking system is worth a damn, you can easily find out what I'm talking about.
I've been patiently communicating with your "customer service" folks for THREE WEEKS. They've been very polite...very earnest...and totally ineffective.
Think about this. If your company were dependent on something like a podcast, and your hosting/support company took THREE WEEKS to fix a problem, how would you feel?
I thought so.
Mena, I met you (briefly) at TED, and found your talk inspiring. I've been a customer for 2.5 years. I find TypePad's usability both convenient and enabling.
But your tech support is inadequate. Blogging and podcasting's become too important to too many of us to have an unreliable communication channel be the only recourse we have. We're not "making believe we're in business" anymore with these tools, we rely on them.
How about offering another level of service for those of us who need it? I'd gladly pay for a Super Premium membership if it enabled me to have access to a REAL KNOWLEDGEABLE PERSON I COULD ACTUALLY SPEAK WITH to help me resolve my problems. Kind of like Apple's "Apple Pro Care" program.
Mena, I really need your help here. The frustration is starting to get to me!
PS - I would have loved to have had another channel to use to escalate this problem, but none was available.